Terms and conditions

Effective from 22 October 2026. This is a translation; the Slovak version is legally binding.

1. Trader

Operator: LAVYNE LAB s. r. o., registered office: Potočná 10085/11J, 831 06 Bratislava – Rača, Company ID (IČO): 57782547, Tax ID (DIČ): 2123111430, registered in the Commercial Register of the Municipal Court Bratislava III, section Sro, file no. 202272/B.
Studio: Bednarič Beauty, Rudroffova 1, 831 06 Bratislava (Rínok Rača).
Contact: info@bednaricbeauty.sk, +421 948 606 206.

Supervisory authority: Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region, Bajkalská 21/A, Bratislava, www.soi.sk.

2. Booking a treatment

You can book online via Booqme, by phone or on WhatsApp. The service contract is concluded when the booking is confirmed. The price follows the current price list on the website and is paid at the studio after the service. Prices are final.

3. Cancellation policy

• Cancellation less than 24 hours before the start: cancellation fee of 50% of the booked treatment price.
• No-show without cancelling: 100% of the booked treatment price.
• A replacement appointment can be booked after paying the cancellation fee. The fee is not deducted from the price of the new booking.
• The treatment type can be changed up to 24 hours before the appointment. For later changes the full price of the original treatment may be charged.

The cancellation fee compensates for costs and lost income for the reserved time. By submitting a booking you agree to these terms.

4. Withdrawal from a distance contract

If you are a consumer and booked at a distance (online, by phone), you may withdraw from the contract without giving a reason within 14 days of concluding it. Just let us know by e-mail or phone.

If you book an appointment sooner than 14 days ahead, you expressly request that the service begin before the withdrawal period ends. Once the service has been fully provided, the right of withdrawal expires.

5. Complaints

If the service was not provided properly, let us know without undue delay and no later than 2 months after discovering the defect, in person, by e-mail or by phone. We will confirm the complaint in writing and resolve it within 30 days at the latest, for example with a free correction or an appropriate discount. Complaints are governed by the Slovak Civil Code (§ 618 et seq.).

The result also depends on aftercare. Before the treatment, tell us about allergies, eye or skin conditions, or medication you take.

6. Training and workshops

We offer training one-to-one (VIP) and in groups (up to 3 participants). For one-to-one training we agree the price and date in advance. For group training the price and date are listed on the website. You reserve your place by paying a deposit, the amount and due date of which we confirm at registration. You receive a certificate on completion.

If you are a consumer, the rights under section 4 also apply to you. If you attend as a business, the deposit is non-refundable unless agreed otherwise.

6a. Predaj digitálneho obsahu (Online prompty)

Na webe predávame digitálny obsah „Online prompty pre lash & brow artists“ vo forme súboru PDF. Cena je uvedená na stránke produktu a je konečná (nie sme platiteľ DPH). Zmluva vzniká zaplatením. Platbu spracúva spoločnosť Stripe Payments Europe, Ltd. Platiť sa dá platobnou kartou, Apple Pay alebo Google Pay.

Obsah dodávame ihneď po zaplatení: odkazom na stiahnutie na stránke po platbe a v e-maile s faktúrou. Na použitie stačí zariadenie s prehliadačom a programom na čítanie PDF. Prompty sú určené pre nástroje umelej inteligencie tretích strán, ktorých dostupnosť a výsledky neovplyvňujeme.

Spotrebiteľ má pri zmluve uzavretej na diaľku spravidla právo odstúpiť do 14 dní. Podľa § 7 ods. 6 písm. l) zákona č. 108/2024 Z. z. však nemôže odstúpiť od zmluvy o poskytnutí digitálneho obsahu nedodávaného na hmotnom nosiči, ak sa jeho poskytovanie začalo s jeho výslovným súhlasom a vyhlásením, že bol riadne poučený o tom, že tým stráca právo na odstúpenie. Tento súhlas dáva kupujúci zaškrtnutím políčka pred platbou a potvrdenie dostane na faktúre.

Ak súbor nie je možné stiahnuť alebo otvoriť, napíšte nám a bezodkladne to napravíme alebo vrátime peniaze. Obsah je licencovaný na osobné použitie jednou osobou. Ďalšie šírenie, predaj alebo zverejnenie celého obsahu je zakázané.

7. Alternative dispute resolution

If you are not satisfied with how your complaint was handled or believe we have violated your rights, you can ask us for a remedy. If we do not comply or respond within 30 days, you can file a request for alternative dispute resolution with the Slovak Trade Inspection (www.soi.sk) or another entity on the list of the Ministry of Economy of the Slovak Republic.

8. Final provisions

Personal data protection is covered on the page Privacy policy. We may change these terms. A booking is governed by the version in effect on the day it was made.